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Customer Service Administrator (8 Month Contract)

Customer Service Administrator (8 Month Contract)

CV-LibraryBrighton, Brighton

Job Title: Customer Service Administrator (8 Month Contract)

Location: Brighton

Salary: £17,550

Hours: (SHIFT PATTERNS) 09:00 - 17.30 Mon – Fri / Mon - Fri 10:30 - 19:00 - Working 1 in 2 Saturdays 09:00 - 13:00

Our client based in Brighton is looking to recruit a Customer Service Administrator to join their vibrant administration team. Delivering excellent customer service both in writing and on the phone.

Responsibilities

  • Take ownership for delivering excellent customer service, meeting individual and team objectives
  • Respond quickly and accurately to customer questions
  • You will be working with the call centre to support with customer call volumes during peaks times
  • Manage online secure messaging and administrative tasks
  • Keep up to date with any changes to products, processes and procedures, to ensure the customer is given the correct and relevant information
  • Maintain professionalism and confidentiality at all times
  • Suggest new ways to improve processes and customer care
  • Willingness to learn, be prepared for regular 121’s with your team manager and participate in team meeting
  • Be flexible as the role will vary dependent on the volume of work

Requirements

  • Experience of delivering great customer service
  • Ability to thrive in a fast paced environment to achieve positive results and meet targets
  • Feel comfortable talking to customers over the phone
  • Good written, verbal communication including attention to detail
  • Basic understanding of numeracy
  • An ability to learn in a classroom environment and 121 settings
  • Experience of working in a team and supporting one another

For more information please contact James Naylor at Clearline Recruitment

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